Information We Collect
In providing professional financial services, Florida Credit Union Group collects non-public personal information (NPI) about you to facilitate transactions, maintain accounts, and comply with the Bank Secrecy Act. This information is gathered when you use our services, including when you perform a Florida Credit Union login or initiate a wire transfer using your Florida Credit Union routing number.
The categories of information we collect include:
- Identifiers: Legal name, Social Security Number, driver's license details, and residential address.
- Online Activity: IP addresses, device identifiers, and session data recorded during Florida Credit Union online banking interactions.
- Financial History: Credit scores, payment history, account balances, and asset disclosures required for lending.
Usage and Data Sharing
We use your information strictly for institutional purposes. This includes verifying your identity for security, processing your transactions accurately, and offering tailored financial products designed for Florida residents.
Who we share with:
We do not disclose NPI to anyone, except as permitted or required by law. This may include sharing with:
- Federal regulatory agencies
- Credit reporting bureaus
- Fraud prevention service providers
- Affiliated service processors
Security Standards
Our institutional security framework utilizes multi-layered defensive technologies. We maintain physical, electronic, and procedural safeguards that comply with federal standards to guard your non-public personal information.
Encryption Protocol
Extended Validation SSL certificates protect every byte of data entering our network via the portal.
Access Control
Internal access to member data is restricted only to authorized personnel with a verified business need.
Your Rights and Choices
Under current regulations, Florida Credit Union Group members have specific rights regarding their data. You have the right to request a copy of the information we hold about you and to request corrections to any inaccuracies.
Opt-Out Notice
Federal law gives you the right to limit sharing for our everyday business purposes (information about your creditworthiness), for affiliates to market to you, and for non-affiliates to market to you. State laws may give you additional rights to limit sharing.
Download Opt-Out FormCompliance Contact
If you have questions regarding this Privacy Policy or how Florida Credit Union Group handles your data, please reach out to our Risk Management Department.
Mailing Address
Florida Credit Union Group
123 Main Street, Suite 400
New York, NY 10001, USA
Direct Lines
+1 (212) 558-3800
info@floridacredit.group
Mon-Fri: 9:00-17:00 EST